• report regularly to the regional business manager on business plan execution, revenue/financial results and operational issues.
• manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety.
• build business through his sales executives – run community camps, health awareness programmers, enrollment drives; attract leading consultants to practice at the cradle, etc.
• requires initiative - to solve daily operational issues, hr, sales, etc.
• responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
• provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation
• should have a minimum of 8 years of experience in this field.
• has to handle a unit which will generate a business of 20 cr
• ability to deliver customer satisfaction.
• can manage about 20 employees - medical technicians, nurses, front office, accounts & sales executives. entrusted with 3000 sq. ft. of prime retail space and over crore of investment.
• can attract and manage doctors who practice at the clinic.
• able to pinpoint areas for improvement.
• good leadership, inter-personal and communication skills.
• at least three years’ experience as a branch manager/centre manager in a reputed health care organization/ profit center (responsible for p&l).
• man management skills essential