We are looking for a Calling Executive in Patna, India, who will make calls to clients and assist with inquiries. This part-time role is suitable for males with 1 to 7 years of experience and a minimum educational qualification of a 12th pass.
Key Responsibilities:
1. **Customer Calling**: Make outbound calls to potential and existing clients to provide information about products and services, ensuring clarity and helpfulness in communication.
2. **Client Support**: Address client inquiries and concerns professionally, providing appropriate responses or solutions to enhance customer satisfaction.
3. **Data Entry**: Maintain accurate records of calls, including contact information and client responses, to ensure proper follow-up and data management.
4. **Feedback Collection**: Gather feedback from clients regarding their experiences and any suggestions for improvement, contributing to the overall quality assurance process.
Required Skills and Expectations:
Candidates must have strong verbal communication skills in English and Hindi, along with a friendly and approachable demeanor. A basic understanding of customer service principles is essential, as is the ability to handle calls efficiently in a busy environment. Time management skills are important to maintain productivity while managing multiple calls. The ideal candidate should be organized, detail-oriented, and comfortable using computers for data entry. A positive attitude and willingness to learn are essential to succeed in this role.