Associate Call Centre

People Association for Research Training and Human

Job Description

Managing Crew help desk and providing resolutions to crew

Establishing communication with the absconding or not reachable crew

Updating and Resolving Deployer Tickets assigned to them within defined TAT

Crew emergency contact verification

Conforming proposed TI by taking crew availability

Scheduling and confirming RE-TI by taking crew availability

Updating Contact Centre activities in Deployer/Recruiter

Providing training to crew on Mobile App timesheet functionality

Ensuring crew fill their monthly timesheets via mobile app and resolving crew queries

Reporting and coordinating with technology team for issued faced by crew in Timesheet

Scheduling HSE call by taking crew availability

Collecting Crew vaccination status from Indian crew and nudging them to get vaccinated

Sending Bulk Email and WhatsApp Message to crew

Scheduling and Monitoring Cisco WebEx call

Skills:

? Good Communication skills

? Social Media Knowledge

Key Competencies

? Positive attitude

? Display high levels of energy

? Flexible, Team player and Self-starter

Qualification:

? Graduation in any discipline

? MBA/PGDM in HR/Industrial Relation

Experience:

? Minimum 1-2 years of experience

Job location : Gurugram

Salary : Aprox. 20,000/- pm

How to apply:

Interested candidate can send his/her cv latest by 24th January, 2022

Experience : 1 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree, B.B.A, M.B.A/PGDM

Role : Call Centre Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India