Associate Call Centre

job description

• managing crew help desk and providing resolutions to crew

• establishing communication with the absconding or not reachable crew

• updating and resolving deployer tickets assigned to them within defined tat

• crew emergency contact verification

• conforming proposed ti by taking crew availability

• scheduling and confirming re-ti by taking crew availability

• updating contact centre activities in deployer/recruiter

• providing training to crew on mobile app timesheet functionality

• ensuring crew fill their monthly timesheets via mobile app and resolving crew queries

• reporting and coordinating with technology team for issued faced by crew in timesheet

• scheduling hse call by taking crew availability

• collecting crew vaccination status from indian crew and nudging them to get vaccinated

• sending bulk email and whatsapp message to crew

• scheduling and monitoring cisco webex call

skills:

? good communication skills

? social media knowledge

key competencies

? positive attitude

? display high levels of energy

? flexible, team player and self-starter

qualification:

? graduation in any discipline

? mba/pgdm in hr/industrial relation

experience:

? minimum 1-2 years of experience

job location : gurugram

salary : aprox. 20,000/- pm

how to apply:

interested candidate can send his/her cv latest by 24th january, 2022

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.B.A)

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office