Associate Call Centre

Job Description

• Managing Crew help desk and providing resolutions to crew

• Establishing communication with the absconding or not reachable crew

• Updating and Resolving Deployer Tickets assigned to them within defined TAT

• Crew emergency contact verification

• Conforming proposed TI by taking crew availability

• Scheduling and confirming RE-TI by taking crew availability

• Updating Contact Centre activities in Deployer/Recruiter

• Providing training to crew on Mobile App timesheet functionality

• Ensuring crew fill their monthly timesheets via mobile app and resolving crew queries

• Reporting and coordinating with technology team for issued faced by crew in Timesheet

• Scheduling HSE call by taking crew availability

• Collecting Crew vaccination status from Indian crew and nudging them to get vaccinated

• Sending Bulk Email and WhatsApp Message to crew

• Scheduling and Monitoring Cisco WebEx call

Skills:

? Good Communication skills

? Social Media Knowledge

Key Competencies

? Positive attitude

? Display high levels of energy

? Flexible, Team player and Self-starter

Qualification:

? Graduation in any discipline

? MBA/PGDM in HR/Industrial Relation

Experience:

? Minimum 1-2 years of experience

Job location : Gurugram

Salary : Aprox. 20,000/- pm

How to apply:

Interested candidate can send his/her cv latest by 24th January, 2022

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.B.A)

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office