Opening For Call Center Trainer

COGENT E SERVICES LTD

2 - 8 Years
20 Openings
2.0 - 4.0 Lac/Yr
Telephonic interview
Noida Sector 63 - Noida Sector 127

Key Skills

Product Training Domestic Call Center Call Center Trainer

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Job Description

responsibilities

develop training programs: create a curriculum based on learning objectives

deliver training sessions: conduct training sessions to teach agents soft skills and communication skills

monitor agent performance: track agent progress and identify areas for improvement

provide feedback: coach agents through feedback sessions

conduct refresher courses: provide refresher courses to help agents improve their skills

skills and experience

communication: have excellent oral and written communication skills

presentation: have strong presentation and public speaking skills

microsoft office: be proficient in microsoft office, especially powerpoint

teaching methodologies: have an understanding of effective teaching methodologies and tools

problem-solving: have strong analytical and problem-solving skills

experience: have experience as a corporate trainer or improving agent communication

Experience
2 - 8 Years
No. of Openings
20
Education
Professional Degree, B.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree
Role
Call Center Trainer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office