Hiring Freshers || Call Center Executive

- answer incoming calls and respond to customer inquiries: as a call center executive, you will be responsible for answering calls from customers and addressing any questions or concerns they may have regarding products or services.

- make outbound calls to follow up on customer inquiries: you will also be required to make outbound calls to follow up with customers who have previously contacted the call center for assistance or information.

- provide excellent customer service: it is essential to provide top-notch customer service by addressing customer needs in a professional and courteous manner.

- document all call information according to standard operating procedures: you must accurately document all customer interactions and information received during calls to ensure proper tracking and follow-up.

- meet call handling quotas and targets: you will be expected to meet call handling quotas and targets set by the company to ensure efficient call processing and customer satisfaction.

required skills and expectations:

- excellent communication skills: you must have strong verbal communication skills to effectively interact with customers over the phone.

- basic computer knowledge: familiarity with basic computer programs and software is required to document call information and navigate call center databases.

- ability to multitask: you should be able to handle multiple calls and inquiries simultaneously while maintaining professionalism and efficiency.

- problem-solving skills: quick thinking and problem-solving abilities are essential to resolve customer issues and ensure customer satisfaction.

- patience and empathy: it is important to have patience and empathy when dealing with customers, especially when addressing complaints or concerns.

• Experience

  Fresher

• No. of Openings

  100

• Education

  Graduate (B.A)

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home