Forever Living Products

Bhilai, Durg

Key Responsibilities:1. Making outbound calls to potential customers: As a Calling Executive, you will be responsible for contacting potential customers over the phone to promote products or services.2. Handling customer inquiries: You will need to answer any questions or concerns that customers may have regarding the products or services being offered.3. Communicating product information: It will be your responsibility to effectively communicate the features and benefits of the products or services to customers.4. Maintaining call records: You will need to accurately document all calls made, including customer feedback and any follow-up actions required.Required Skills and Expectations:1. Good communication skills: As a Calling Executive, you must have strong verbal communication skills to effectively interact with customers over the phone.2. Confidence: You should have the confidence to engage in conversations with potential customers and address any queries they may have.3. Basic computer skills: You should be comfortable using a computer to input call records and access any necessary information.4. Time management: It is important to be able to effectively manage your time as a part-time Calling Executive working from home.

- Answer incoming calls and respond to customer inquiries: As a Call Center Executive, you will be responsible for answering calls from customers and addressing any questions or concerns they may have regarding products or services.- Make outbound calls to follow up on customer inquiries: You will also be required to make outbound calls to follow up with customers who have previously contacted the call center for assistance or information.- Provide excellent customer service: It is essential to provide top-notch customer service by addressing customer needs in a professional and courteous manner.- Document all call information according to standard operating procedures: You must accurately document all customer interactions and information received during calls to ensure proper tracking and follow-up.- Meet call handling quotas and targets: You will be expected to meet call handling quotas and targets set by the company to ensure efficient call processing and customer satisfaction.Required skills and expectations:- Excellent communication skills: You must have strong verbal communication skills to effectively interact with customers over the phone.- Basic computer knowledge: Familiarity with basic computer programs and software is required to document call information and navigate call center databases.- Ability to multitask: You should be able to handle multiple calls and inquiries simultaneously while maintaining professionalism and efficiency.- Problem-solving skills: Quick thinking and problem-solving abilities are essential to resolve customer issues and ensure customer satisfaction.- Patience and empathy: It is important to have patience and empathy when dealing with customers, especially when addressing complaints or concerns.