Call Center Executive (0-1 Years) (female Candidates Required)

Addrec Solutions

interested candidates may whatsapp their cv

as a call center executive for hr support, you will be the first point of contact for employees seeking assistance with hr-related queries. your primary responsibility will be to provide exceptional customer service by efficiently raising tickets in servicenow and ensuring timely resolution of issues.

key responsibilities:

• manage inbound calls professionally and courteously, addressing all hr-related inquiries.

• raise hr tickets in servicenow based on the nature of the employee requests or issues.

• track and monitor the status of tickets, following up as necessary to ensure resolution.

• communicate effectively with hr personnel to relay important information regarding employee concerns.

• maintain confidentiality of all employee records and personal information.

• provide feedback to the hr department on recurring issues to help improve processes.

• participate in training sessions to stay updated on the latest hr policies and servicenow functionalities.

qualifications:

• high school diploma or equivalent; any graduate

• experience with servicenow or similar ticketing systems.

• strong communication skills, in english, hindi and gujarati

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office