AddRec Solutions

Ahmedabad, Gujarat

Interested candidates may WhatsApp their CVAs a Call Center Executive for HR Support, you will be the first point of contact for employees seeking assistance with HR-related queries. Your primary responsibility will be to provide exceptional customer service by efficiently raising tickets in ServiceNow and ensuring timely resolution of issues.Key Responsibilities: Manage inbound calls professionally and courteously, addressing all HR-related inquiries. Raise HR tickets in ServiceNow based on the nature of the employee requests or issues. Track and monitor the status of tickets, following up as necessary to ensure resolution. Communicate effectively with HR personnel to relay important information regarding employee concerns. Maintain confidentiality of all employee records and personal information. Provide feedback to the HR department on recurring issues to help improve processes. Participate in training sessions to stay updated on the latest HR policies and ServiceNow functionalities.Qualifications: High school diploma or equivalent; any Graduate Experience with ServiceNow or similar ticketing systems. Strong communication skills, in English, Hindi and Gujarati

Required - Advanced understanding of RESTful architectureRequired - Advanced knowledge AzureRequired - Advanced understanding of developing highly available infrastructures in acloud services environment, preferably with Amazon Web Services and Microsoft Azure or with KubernetesRequired - Advanced understanding of multi-tier application architecture, development, deploymentRequired Intermediate Knowledge of security and networking on AWS or AzureRequired Knowledge of monitoring tools and best practice on AWS or AzureRequired - Advanced understanding of container implementation (OpenShift, Docker, Kubernetes)Required - Proficient in the following: Python or G(Web Framework, Serverless etc)Required - Experience and expertise in Continuous Integration / ContinuousDeployment practice, tooling, and techniques, particularly evidence of leading organizational and cultural change tadopt CI/CD practices. Some common tools we use are Jira, Confluence, BitBucket, Jenkins, Artifactory, Terraform, Packer, Ansible, ELK, AppDynamics, PrometheusGood to have experience with at least one type of infrastructure as code product (Terraform, Cloud Formation, Bosh etc). We use Terraform.Strongly advantageous - experience and demonstrable accomplishments as a DevOps engineerStrongly advantageous experience and demonstrable achievements in collaborative working with compliance, technology risk and regulatory requirement specialists to design requirements of control frameworks to meet these multi-disciplinary requirements, then successfully implementing solutions that meet these requirements

PHP Developer experience in Magento / Symfony / Laravel