Freshers & Experience || Full Time || Call Center Executive

- handle incoming and outgoing calls: the primary responsibility of a call center agent is to handle incoming calls from customers, as well as make outgoing calls to assist customers with their inquiries or concerns.

- provide customer support: call center agents are expected to provide excellent customer service by addressing customer issues, answering questions, and resolving complaints in a timely and professional manner.

- follow call scripts: call center agents must adhere to call scripts provided by the company to ensure consistency in the information provided to customers and to maintain quality standards.

- document customer interactions: it is crucial for call center agents to accurately document all customer interactions, including complaints, comments, and feedback, for future reference and analysis.

- meet performance metrics: call center agents are expected to meet key performance indicators such as call handling time, customer satisfaction scores, and resolution rates to ensure department goals are met.

required skills and expectations:

- good communication skills: call center agents must possess strong verbal communication skills to effectively interact with customers over the phone.

- problem-solving abilities: the ability to think on their feet and come up with solutions to customer problems quickly and efficiently is essential for call center agents.

- patience and empathy: dealing with customer complaints and frustrations requires a high level of patience and empathy to provide top-notch customer service.

- basic computer skills: call center agents should be proficient in using basic computer applications and software to document customer interactions and navigate through the call center system.

- ability to work in a fast-paced environment: call center agents must thrive in a fast-paced work environment and be able to multitask effectively while maintaining a positive attitude.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar