job overview
an air hostess, also known as cabin crew or flight attendant, is responsible for ensuring the safety, comfort, and well-being of passengers during flights while delivering high-quality customer service and representing the airline’s brand.
roles & responsibilities
greet passengers warmly and assist with boarding and seating
perform pre-flight cabin and safety equipment checks
explain and demonstrate aircraft safety procedures
ensure passengers follow aviation safety regulations
serve meals, beverages, and in-flight amenities
attend to special passenger needs (children, elderly, medical cases)
handle passenger concerns, complaints, and emergencies calmly
provide first aid and emergency assistance when required
maintain cleanliness and order in the cabin
coordinate with cockpit crew and fellow cabin staff
ensure safe landing procedures and assist with disembarkation
eligibility & requirements
minimum qualification: 10+2 (any stream)
age limit: usually 18–27 years (varies by airline)
minimum height & arm reach as per airline standards
good eyesight (correctable vision accepted by most airlines)
fluent in english & hindi (additional languages preferred)
well-groomed with a pleasant personality
key skills required
excellent communication and interpersonal skills
strong customer service and problem-solving abilities
ability to remain calm under pressure
teamwork and adaptability
professional grooming and etiquette
work conditions
rotational shifts including nights, weekends, and holidays
domestic and international travel
physically demanding but rewarding work environment