Looking For Business Process Manager

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

Key Responsibilities

Design and document end-to-end processes and SOPs for different functions.

Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.

Ensure process compliance and quality control across teams.

Implement basic performance metrics (KPIs/SLAs) to track efficiency.

Support team training to ensure adoption of new processes.

Requirements

5–10 years of experience in process management, operations, or BPO/KPO setups.

Strong skills in process design, documentation, and standardization.

Good communication and change management abilities.

Knowledge of tools for workflow and operations management is a plus.

• Experience

  5 - 10 Years

• No. of Openings

  100

• Education

  Graduate (B.B.A, B.Com, B.Sc)

• Role

  Business Process Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  TDI TAJ PLAZA, SCO 522, Sector 117, Sahibzada Ajit Singh Nagar, Punjab 160055