Roles & Responsibilities
Regularly follow up with leads and existing clients through calls, messages, and emails
Provide timely updates to clients regarding products, services, and ongoing activities
Understand client requirements and ensure their queries are addressed promptly
Maintain regular communication and build strong, long-term client relationships
Track follow-ups, conversations, and client updates using CRM tools or spreadsheets
Coordinate with internal teams to ensure timely responses and smooth client communication
Identify potential business opportunities through client interactions and research
Support lead generation and business development activities
Prepare basic reports on follow-ups, client interactions, and business updates
Share client feedback and requirements with the relevant internal teams