SBI CSP MITRA Recruitment – XEAM Ventures

SBI Branch Floor Coordinator

Customer Services and Upselling, Proficiency in Regional/Local Language and English

Hiring “Grahak Mitra / Customer Support Executive” for Leading PSU Bank Locations: PAN India

Roles and Responsibilities:

• Educate customers to utilize services available through self-service channels provided by Bank

• Help and support the customers in giving feedback for services availed.

• Increasing Sales by making available information on various products and services of the bank to customers / visitors.

Customers are given proper attention / recognition while handling and priority in service.

• Making available product information brochures, forms, applications etc. to visitors / customers.

• Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need.

• Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc.

• Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc.

• Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

• Experience

  1 - 2 Years

• No. of Openings

  400

• Education

  Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc)

• Role

  Branch Coordinator

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office