Job Description

job purpose

job location : whitefield bangalore

work from office

inbound customer services calls, back office, email, e-com and outbound for retail

processes

duties and responsibilities

1. taking/handling inbound customer calls, outbound calls, emails

2. listening to and understanding the customer’s requirements

3. provide product / service details & benefits to customers

4. providing end to end solutions to the customer

5. asking the correct questions – probing and prompting the customer wherever

required

6. timely and accurate capturing all the information given by the customer

7. timely follow up with as per escalation matrix till closure

8. staying current with knowledge of products/ processes & services

9. ensure full adherence to all the quality parameters and sop

10. cooperate with other team members, smes and team leaders.

11. ensure 100% adherence to schedule

12. escalating the call to the team leader / manager, wherever desirable

13. handling irate / demanding customers where necessary, in a tactical manner
  • Experience

    0 - 1 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Telecaller

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it