Team Leaders

Altruist

4 - 10 Years
10 Openings
2.0 - 3.8 Lac/Yr
Face-to-Face interview
Bommanahalli, Bangalore

Key Skills

BPO Inbound Process Telesales Telemarketing Customer Care

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Job Description

greetings from altruist technologies pvt ltd.

we are hiring - team leaders for inbound process

qualification: graduate /10+2+diploma( 15 years of education)

location: bangalore -near rns motors, off hosur road, g b palya, bangalore

experience: 1 to 2 yrs as team leader in telecom process

salary : 3l to 4l

roles & responsibilities:

1. motivate and inspire team members to perform.

2. ensure discussions, pre & post session, and provide guidance to the team based on management directions

3. achieving the daily kpi’s such as login hours, aht, quality & satisfaction surveys.

4. call and email auditing to identify areas of improvement agent wise. prepare feedback and coaching plans to ensure all the agents achieve the desired results.