- love to talk, especially on the phone
- have experience in usa/canada english-based inbound/outbound sales and/or lead generation experience
- excellent written and spoken english skills
- a huge plus if they have undergone us accent training
- a huge plus if they have studied, lived, or worked in the us, canada, uk, australia
- a good understanding of us/western culture
- ideally someone who likes to read, watch, or listen to english movies, songs, news, etc.
- are a great listener and thinker on the phone, able to draw out and understand customer's hopes, dreams, desires and needs
- have a highly perceptive and intuitive nature with the ability to solve problems and overcome objections in real-time
- build relationships with the customers you talk to
- are an intelligent quick learner
- sound energetic, passionate and enthusiastic on the phone
- are aggressive, highly competitive, and handle pressure very well
- are a team player who freely shares with and adopts knowledge and improvements from fellow team members
- have a basic knowledge of computers and business applications like ms word/ms excel