Secondary School Freshers For BPO Customer Support Executive

Job Description – Voice Process Executive

Position: Voice Process Executive

Location: Gurugram

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused professionals to join our team as Voice Process Executives. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

Handle inbound/outbound calls professionally and resolve customer queries.

Provide accurate product/service information to customers.

Maintain a high level of customer satisfaction through effective communication.

Record and update customer information in the database.

Meet daily/weekly call targets and service levels.

Escalate complex issues to the appropriate department when necessary.

Follow company policies, processes, and quality standards consistently.

Skills & Requirements:

Excellent communication skills in English.

Good listening and problem-solving skills.

Ability to work in a fast-paced environment.

Basic computer knowledge (MS Office, typing, CRM tools).

Flexibility to work in shifts (if required).

Minimum qualification: 12th pass / Graduate.

Prior experience in BPO/Voice Process will be an added advantage.

Perks & Benefits:

Competitive salary with performance incentives.

Training and skill development programs.

Career growth opportunities within the organization.

Friendly and professional work environment.

Contact Us | Prestige HR Consulting:

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  10th Pass

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office