Secondary School Freshers For BPO Customer Support Executive

Prestige Recruiters

job description – voice process executive

position: voice process executive

location: gurugram

job type: full-time

about the role:

we are seeking enthusiastic and customer-focused professionals to join our team as voice process executives. the ideal candidate will handle inbound and outbound calls, assist customers with queries, provide accurate information, and ensure a positive customer experience.

key responsibilities

handle inbound/outbound calls professionally and resolve customer queries.

provide accurate product/service information to customers.

maintain a high level of customer satisfaction through effective communication.

record and update customer information in the database.

meet daily/weekly call targets and service levels.

escalate complex issues to the appropriate department when necessary.

follow company policies, processes, and quality standards consistently.

skills & requirements:

excellent communication skills in english.

good listening and problem-solving skills.

ability to work in a fast-paced environment.

basic computer knowledge (ms office, typing, crm tools).

flexibility to work in shifts (if required).

minimum qualification: 12th pass / graduate.

prior experience in bpo/voice process will be an added advantage.

perks & benefits:

competitive salary with performance incentives.

training and skill development programs.

career growth opportunities within the organization.

friendly and professional work environment.

contact us | prestige hr consulting:

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  Secondary School, Any Bachelor Degree

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office