Regular and predictable attendance and punctuality.
Open and close the branch, as needed.
Perform all CSR and New Account Representative duties.
Supervise CSR staff, ensuring adherence to bank policies, procedures and standards.
Schedule shifts, lunches, breaks and time off for optimum customer service.
Assist in training new employees.
Provide staff with on-going training through staff meetings or one on one coachings. Delegate duties to staff and review work for accuracy and understanding.
Resolve customer complaints satisfactorily.
Operate a teller window and/or function as X-box custodian as assigned.
Prepare weekly incoming/outgoing cash shipments to Head Office, according to schedule.
Work with Branch Manager to promote a positive, enthusiastic work environment towards excellent Customer Service and harmonious Employee Relationships.
Function as Bank Secrecy Officer Alternate and complete daily BSA reporting and compliance checks.