- Handle baggage: Inspect, tag, move, and load baggage onto conveyor belts and trolleys for transportation.
- Assist passengers: Provide information, assistance, and guidance to passengers on baggage policies and procedures.
- Resolve issues: Address and resolve passenger complaints, mishandled baggage, and lost luggage incidents promptly and professionally.
- Maintain cleanliness: Keep baggage handling areas clean and organized to ensure smooth operations and efficient service.
- Follow safety protocols: Adhere to safety regulations and guidelines to prevent accidents and ensure the safety of passengers and staff.
- Strong communication skills: Ability to communicate effectively with passengers, colleagues, and supervisors in a clear and courteous manner.
- Good physical stamina: Capable of lifting heavy baggage, standing for long periods, and working in various weather conditions.
- Attention to detail: Keen eye for detail to accurately tag and handle baggage to prevent errors and ensure timely delivery.
- Ability to work in a team: Collaborate with colleagues and other departments to provide seamless service and maintain a positive work environment.