Female - Urgent Requirement For Back Office Manager

we are looking for a back office executive to join our team at twist and treat. this role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to b2b sales. the role offers - and a dynamic environment with opportunities for growth.

key responsibilities:

handle customer calls in a professional and efficient manner

address customer queries, concerns, and complaints with a problem-solving approach

maintain accurate records of customer interactions and follow-ups

provide timely and relevant information to customers to resolve their issues

work collaboratively with other teams to escalate and resolve complex issues

meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

job requirements:

the minimum qualification for this role is diploma and - 2 years of experience. you will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. candidates must be open to a 6 days working week during the day shift.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  I.T.I.

• Role

  Back Office Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Panchsheel Enclave, New Delhi 110017