Sunshine Green Udyog Private Limited

Panchsheel Enclave, Delhi

We are looking for a Back Office Executive to join our team at Twist And Treat. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers 10000 - 17000 and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution ratesJob Requirements:The minimum qualification for this role is Diploma and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

We are looking for a Back Office Executive to join our team at Twist And Treat. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers 10000 - 17000 and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution ratesJob Requirements:The minimum qualification for this role is Diploma and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.