Back Office Executive

Widsin Fabcare

Job Title: Back Office Executive

Location: Akurdi, Pune

Company: Widsin Fabcare

About Us: Widsin Fabcare is a leading laundry and fabric care service provider known for its commitment to quality, eco-friendly practices, and customer satisfaction. We offer a wide range of laundry services through our network of trusted service partners via the user-friendly Widsin mobile app.

Job Overview:As a Back Office Executive at Widsin Fabcare, you will play a pivotal role in ensuring the efficient operation of our laundry and fabric care services. You will work behind the scenes to support the front-end operations, manage administrative tasks, and contribute to the seamless functioning of our business.

Key Responsibilities:

Data Entry and Management: Accurate and timely data entry of customer orders, service requests, and other relevant information into our systems.

Order Processing: Process customer orders received through the Widsin mobile app, ensuring all details are correctly recorded and scheduled.

Communication: Maintain effective communication with customers, service partners, and internal teams to resolve queries, provide updates, and address any issues promptly.

Document Handling: Organize and maintain digital and physical documents, including invoices, receipts, and customer records, Partner documents, Logistic driver documents.

Payment Processing: Assist in processing payments, refunds, and financial transactions accurately and securely.

Reporting: Generate regular reports on key performance metrics and provide insights to management for decision-making.

Support Operations: Collaborate with the operations team to ensure timely pickup and delivery of customer orders, addressing any operational challenges as they arise.

Quality Assurance: Play a role in quality control by monitoring service partner performance and ensuring service standards are met.

Experience : 0 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree, B.A, B.Com, M.B.A/PGDM, M.Com

Role : Back Office Executive

Industry Type : Textile / Garments / Fashion / Accessories

Gender : Female

Job Country : India