Back Office Executive

Widsin Fabcare

job title: back office executive

location: akurdi, pune

company: widsin fabcare

about us: widsin fabcare is a leading laundry and fabric care service provider known for its commitment to quality, eco-friendly practices, and customer satisfaction. we offer a wide range of laundry services through our network of trusted service partners via the user-friendly widsin mobile app.

job overview:as a back office executive at widsin fabcare, you will play a pivotal role in ensuring the efficient operation of our laundry and fabric care services. you will work behind the scenes to support the front-end operations, manage administrative tasks, and contribute to the seamless functioning of our business.

key responsibilities:

data entry and management: accurate and timely data entry of customer orders, service requests, and other relevant information into our systems.

order processing: process customer orders received through the widsin mobile app, ensuring all details are correctly recorded and scheduled.

communication: maintain effective communication with customers, service partners, and internal teams to resolve queries, provide updates, and address any issues promptly.

document handling: organize and maintain digital and physical documents, including invoices, receipts, and customer records, partner documents, logistic driver documents.

payment processing: assist in processing payments, refunds, and financial transactions accurately and securely.

reporting: generate regular reports on key performance metrics and provide insights to management for decision-making.

support operations: collaborate with the operations team to ensure timely pickup and delivery of customer orders, addressing any operational challenges as they arise.

quality assurance: play a role in quality control by monitoring service partner performance and ensuring service standards are met.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  B.A, B.Com, M.B.A/PGDM, M.Com, Any Bachelor Degree

• Role

  Back Office Executive

• Industry Type

  Textile / Garments / Fashion / Accessories

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office