Techtez LLP Solution

Hosur, Krishnagiri

ResponsibilitiesTake ownership of customer issues reported and see problems through to resolution.Research, identify, troubleshoot, and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.Follow the SLA for issues with respect to the severity.Requirements1-2 years of experience as an Application Support EngineerStrong problem-solving skillsExcellent client-facing skillsAbility to prioritize tasks based on urgency and importance.Motivation to learn new skills and technologies.Should have Good knowledge in SQL , LinuxCritical thinker and problem-solving skillsGood interpersonal and communication skills.