Application Support Engineer-Germany Speaking Must

Siemens Team Center as PDM / PLM tool · Ability to communicate effectively with engineering users and support teams · ITIL framework knowledge · Experience in working with ServiceNow · Strong analytical and problem-solving skills. · Good communication and customer support skills. · Collaborate with development and QA teams for bug reporting and verification. · Strong analytical and troubleshooting skills. · Good communication and customer support abilities, able to work in shift as required.

KRAs

· Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool. · Triaging tickets to different queues based on the user query. · Respond to Business user queries and provide timely responses & resolutions. · Willing to work in German time zone, also willing to work on Indian public holidays · Document support processes and maintain knowledge base articles. · Logical approach and excellent problem-solving skills.

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  Graduate (B.Tech/B.E)

• Role

  Application Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office