We are looking for dedicated Airport Ticketing Staff to join our team in Gwalior, India. This role involves assisting passengers with ticket booking and providing excellent customer service. If you are a recent school graduate, enthusiastic, and eager to learn about the airline industry, we want to hear from you!
Key Responsibilities:
- **Ticket Booking:** Assist passengers in booking tickets through various channels, ensuring accurate information and transactions.
- **Customer Service:** Provide friendly and helpful support to travelers at the ticket counter and over the phone, addressing their queries and concerns.
- **Check-in Assistance:** Guide passengers through the check-in process, ensuring they have all necessary documentation and luggage is handled correctly.
- **Data Entry:** Maintain accurate records of ticket sales and passenger information in the system, ensuring compliance with airline policies.
- **Problem Resolution:** Handle any issues that arise during the ticketing process promptly and efficiently, escalating matters to supervisors when necessary.
Required Skills and Expectations:
Candidates must possess strong communication skills to interact effectively with customers. Attention to detail is crucial when processing ticket bookings and handling passenger information. Basic computer skills are essential for data entry tasks. We expect candidates to be able to work in a fast-paced environment and handle pressure while maintaining a positive attitude. A willingness to learn and adapt to new situations is highly valued.