We are looking for Airport Ticketing Staff in Kolkata, India, who will assist passengers with their ticketing needs at the airport. This position is ideal for those with keen attention to detail and a passion for customer service.
Key Responsibilities:
1. **Ticket Sales and Reservations**: Assist customers in purchasing tickets and making reservations. You will need to provide information about flight schedules, fares, and book tickets accurately for travelers.
2. **Customer Service**: Engage with passengers in a friendly manner, answering their inquiries and resolving any issues related to ticketing or flight changes.
3. **Check-in Assistance**: Help passengers during the check-in process, ensuring they understand their boarding passes and luggage requirements.
4. **Handling Payments**: Process ticket payments efficiently using the designated systems. Accuracy in handling cash and electronic transactions is essential.
5. **Documentation**: Maintain records of ticket sales and passenger details with attention to accuracy. This includes managing electronic files and reports.
Required Skills and Expectations:
Candidates should have completed their 10th grade and have strong communication skills in English and regional languages. Attention to detail is crucial, along with basic computer skills for using ticketing systems. A positive attitude and the ability to work under pressure in a fast-paced environment are essential. Previous experience is not required, making this role suitable for freshers eager to start their careers in the aviation industry.