- Greet and assist passengers: Airport ticketing staff are responsible for welcoming passengers, answering their queries, and ensuring they have a smooth check-in process.
- Issue tickets and boarding passes: Staff should accurately issue tickets, boarding passes, and baggage tags to passengers according to airline policies and procedures.
- Check baggage and handle luggage: It is essential for ticketing staff to properly check baggage weight, dimensions, and contents to ensure compliance with airline regulations. They also assist passengers with handling their luggage.
- Provide flight information: Ticketing staff must be knowledgeable about flight schedules, delays, cancellations, and other pertinent information to assist passengers effectively.
- Resolve passenger issues: Staff should handle passenger complaints, questions, and issues with professionalism and efficiency while adhering to airline policies.
Required skills and expectations:
- Excellent customer service skills: Ability to communicate effectively and professionally with passengers to provide exceptional service.
- Attention to detail: Must pay close attention to detail when issuing tickets and handling baggage to avoid errors.
- Multi-tasking ability: Capable of managing multiple tasks simultaneously in a fast-paced environment.
- Team player: Willing to collaborate with colleagues to ensure efficient operations at the airport.
- Understanding of airline policies: Knowledge of airline regulations and procedures to adhere to when issuing tickets and handling luggage.