We are looking for Airport Ticketing Staff to join our team in Kolkata. This role involves assisting passengers with ticket reservations and providing excellent customer service. No prior experience is necessary, making it a great opportunity for recent graduates.
Key Responsibilities:
1. **Ticket Booking**: Assist customers in booking flight tickets, ensuring all details are accurate and complete.
2. **Customer Service**: Provide information about flight schedules, baggage policies, and airport facilities, addressing any queries with professionalism and courtesy.
3. **Check-In Support**: Help passengers during the check-in process, ensuring they have all necessary documentation and guiding them to their next steps.
4. **Handling Payments**: Process payments for ticket sales and provide receipts, ensuring all transactions are handled accurately.
5. **Coordination with Airlines**: Communicate with airlines to resolve any ticketing issues and stay informed about flight updates.
Required Skills and Expectations:
Candidates should have completed the 12th grade and possess strong communication skills to interact effectively with customers. Attention to detail is crucial for accurately managing ticket bookings and handling payments. A friendly and patient demeanor is essential for providing quality service, especially in busy airport environments. Basic computer skills to operate ticketing software and manage bookings efficiently are also required. Candidates should be willing to work in a fast-paced setting and adapt to various tasks throughout their shift.