- greet and welcome passengers in a friendly and professional manner: as an airport ticketing executive, you will be responsible for providing a warm welcome to passengers and assisting them with their ticketing needs.
- answer passenger inquiries and provide information on flight schedules, fares, and other related information: you will need to have good communication skills to effectively answer any questions passengers may have and provide information on flights, prices, and other relevant details.
- process ticket purchases and reservations accurately: it is crucial for you to ensure that ticket purchases and reservations are processed correctly to avoid any issues for passengers during check-in or boarding.
- assist passengers with special needs and requests: you will need to be a customer facilitator, helping passengers with special needs, such as wheelchair assistance or dietary requirements, and accommodating any special requests they may have.
- handle and resolve passenger complaints or issues: in this role, you will need to have good problem-solving skills to address any complaints or issues that passengers may have, ensuring a positive experience for all travelers.
- strong interpersonal skills: you should have excellent communication and interpersonal skills to effectively interact with passengers from diverse backgrounds and provide exceptional customer service.
- ability to work in a fast-paced environment: the airport can be a busy and fast-paced environment, so you should be able to work efficiently under pressure and handle multiple tasks simultaneously.