As an Airport Ticketing Executive based in Mangalore, your primary role will be to assist passengers with their travel needs by providing excellent ticketing services. You will be the first point of contact for travelers at the airport and must ensure they have a smooth and pleasant experience.
Key Responsibilities:
- **Ticket Issuance**: You will process ticket bookings for domestic and international flights, ensuring accuracy in details such as passenger names, travel dates, and destinations.
- **Customer Assistance**: Providing assistance to passengers regarding queries related to flights, fares, and travel regulations is essential. You will help them understand their options and guide them through any ticketing issues.
- **Payment Processing**: You will handle payment transactions for ticket bookings, ensuring all financial processes are managed accurately and securely.
- **Documentation Verification**: Ensuring all passenger documents are in order is critical. You will verify identification and travel documents before issuing tickets.
- **Coordination with Airlines**: You will be responsible for liaising with airlines and vendors to update information about flight schedules, cancellations, or any changes affecting customer travel.
Required Skills and Expectations:
Strong communication skills are essential as you will interact with diverse customers. Attention to detail is crucial to avoid errors in ticketing. Basic computer skills, including familiarity with ticketing software, will be necessary for efficient operations. You should possess problem-solving abilities to handle any issues that may arise. A friendly and patient demeanor is important, ensuring that all passengers feel valued and supported during their travel experience. A minimum educational qualification of 12th grade is required for this position, and candidates with up to 6 years of experience are encouraged to apply.