Hiring Freshers || Airport Terminal Services Agent

Terminal Services Associate - Job Description

We are looking for a professional, customer-focused, and responsible Terminal Services Associate to support smooth day-to-day operations within the airport terminal. The candidate will assist passengers, provide information, coordinate with airport teams, and help maintain an efficient and welcoming terminal environment.

Key Responsibilities:

- Assist passengers with check-in, boarding, gate locations, baggage collection, and terminal facilities.

- Provide clear and accurate information regarding flights, gates, airport services, and general passenger queries.

- Support passengers during arrival and departure procedures.

- Assist with boarding and passenger movement while following established airport procedures.

- Coordinate with airline staff, ground-handling teams, security personnel, and airport operations departments.

- Help passengers requiring special assistance and ensure they receive appropriate support.

- Monitor passenger queues and help maintain an organized flow within terminal areas.

- Respond professionally to passenger concerns, delays, and service-related issues.

- Report operational problems, safety concerns, or passenger-service issues to the appropriate supervisor.

- Maintain required records and complete operational documentation accurately.

- Follow airport safety, security, customer-service, and operational guidelines at all times.

- Keep assigned service areas organized and presentable.

- Work effectively with team members during busy periods, flight delays, and peak travel hours.

- Perform additional terminal-service duties as assigned by the supervisor or airport management.

Skills & Qualifications:

Candidates should have good communication and interpersonal skills, a customer-friendly attitude, teamwork abilities, punctuality, and basic computer knowledge. The ability to work in a fast-paced environment and handle passengers professionally is important. Previous experience in customer service, hospitality, aviation, or airport operations can be an advantage.

The candidate should be comfortable working in rotational shifts, including weekends and holidays, and should maintain professional conduct while delivering quality passenger service.

• Experience

  0 - 6 Years

• No. of Openings

  99

• Education

  10th Pass

• Role

  Airport Terminal Services Agent

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office