We are looking for a dedicated Airport Terminal Services Agent to provide excellent customer service and support at the airport. This full-time position in Kolkata is perfect for someone who enjoys helping others and wants to kickstart their career in the aviation industry.
The key responsibilities include:
- **Customer Assistance:** You will help passengers with check-in, providing information about flights, and addressing any queries or concerns they may have.
- **Baggage Handling:** Ensure that passenger luggage is loaded and unloaded correctly, and assist in managing lost or damaged baggage.
- **Boarding Activities:** Monitor the boarding process, ensuring all passengers board in an organized manner and that safety protocols are followed.
- **Communication:** Act as a liaison between passengers and airline staff, sharing important updates regarding flight schedules and delays.
To succeed in this role, you should have strong communication skills and a friendly attitude. Being able to work well under pressure and handle challenging situations calmly is essential. You should also be a team player, willing to collaborate with other staff members to provide seamless service.
Candidates should have completed at least their 10th grade education and preferably have a positive attitude and eagerness to learn. This entry-level position is ideal for those ready to take their first steps in the aviation industry while contributing positively to the overall travel experience for passengers.