Key Responsibilities:
1. Supervise airport operations: As an Airport Supervisor, you will be responsible for overseeing various airport operations to ensure smooth functioning and efficient services for passengers.
2. Manage staff: You will be in charge of supervising and coordinating the work of airport staff, including security officers, baggage handlers, and customer service agents, to maintain high service standards.
3. Ensure safety and security: Your role will involve enforcing safety and security protocols to protect passengers, staff, and airport facilities from potential risks or threats.
4. Handle passenger inquiries: You will address passenger inquiries, concerns, and complaints in a professional and timely manner to provide excellent customer service.
5. Monitor flight schedules: It will be your responsibility to keep track of flight schedules, delays, and other updates to assist passengers and ensure efficient operations.
Required Skills and Expectations:
1. Excellent communication skills: You should have strong verbal and written communication skills to interact effectively with passengers and staff.
2. Problem-solving abilities: As an Airport Supervisor, you should be able to quickly identify and resolve issues that may arise during airport operations.
3. Attention to detail: You must pay close attention to detail to ensure accuracy in tasks like monitoring flight schedules and handling passenger inquiries.
4. Ability to work under pressure: The airport environment can be fast-paced and stressful, so you should be able to work well under pressure and make quick decisions.
5. Basic computer skills: Knowledge of basic computer applications and systems is important for tasks like managing staff schedules and updating flight information.