Job Title: Airport Ground Staff / Customer Service Executive
Location: Pune Airport
Job Type: Full Time
Salary: 38,000 70,000 per month + incentives and allowances
Job Summary
We are hiring enthusiastic and customer-oriented candidates for the position of Airport Ground Staff at Pune Airport. The role involves assisting passengers, managing check-in operations, coordinating boarding procedures, and ensuring smooth airport services.
Key Responsibilities
Assist passengers during check-in, boarding, and arrival procedures.
Verify travel documents such as tickets, ID cards, passports, and visas.
Issue boarding passes and baggage tags.
Provide flight information including schedules, delays, and gate changes.
Handle passenger queries and resolve complaints professionally.
Coordinate with airline staff, security teams, and airport authorities.
Provide assistance to elderly passengers, children, and passengers requiring wheelchairs.
Manage baggage handling and assist in lost or delayed baggage cases.
Follow airport safety and security guidelines.
Eligibility Criteria
Minimum qualification: 12th Pass or Graduation in any field.
Good communication skills in English and Hindi.
Basic computer knowledge.
Good personality and customer service attitude.
Ability to work in rotational shifts.
Age Limit
18 30 years
Skills Required
Good communication skills
Customer service skills
Teamwork and coordination
Problem-solving ability
Professional behavior
Benefits
Attractive salary package
Incentives and overtime pay
Airport allowances
Career growth opportunities
Training provided by company
Interview Process
HR Interview
Communication round
Document verification