Key Responsibilities:
1. Airport Ticketing: Handle ticketing processes for passengers, including booking, issuing, and cancelling tickets.
2. Airline Operations: Assist with various airline operations tasks such as check-in, boarding, and baggage handling.
3. Aviation Security: Ensure the safety and security of passengers, staff, and airport facilities by following security protocols.
4. Hospitality: Provide excellent customer service to passengers by assisting with inquiries, resolving issues, and ensuring a pleasant airport experience.
5. Ground Staff Activities: Assist with ground operations such as aircraft marshalling, towing, and refueling.
6. Cargo Handling: Manage the loading and unloading of cargo onto aircraft while ensuring proper handling and storage.
7. Basic Computer Skills: Utilize computer systems to input passenger information, check flight schedules, and generate reports.
Required Skills and Expectations:
1. Education: Minimum of 12th Pass or equivalent for entry-level positions in airport staff roles.
2. Strong Communication: Excellent communication skills to interact effectively with passengers and colleagues.
3. Customer Service: Ability to provide exceptional customer service and handle passenger inquiries and concerns professionally.
4. Adaptability: Willingness to work in a fast-paced and dynamic airport environment with changing priorities.
5. Attention to Detail: Ability to perform tasks accurately and efficiently, paying attention to detail in ticketing, baggage handling, and security procedures.
6. Teamwork: Collaborate with other staff members and departments to ensure smooth airport operations.
7. Physical Fitness: Capable of standing, walking, and lifting heavy objects as required in cargo handling and ground staff activities.