Job Description

Job Overview

Airport Ground Staff are responsible for providing passenger services, ensuring smooth airport operations, and maintaining safety and customer satisfaction from check-in to boarding and arrival.

Key Responsibilities

Airport Ground Staff handle passengers and support airline operations on the ground. Their duties include:

Assisting passengers at check-in counters, boarding gates, and arrival areas

Verifying travel documents such as tickets, passports, and visas

Issuing boarding passes and baggage tags

Coordinating with cabin crew and airline staff for timely boarding

Assisting passengers with special needs, elderly travelers, and unaccompanied minors

Handling customer queries, complaints, and providing accurate flight information

Managing lost and found baggage and coordinating with the baggage handling team

Ensuring compliance with airport security and safety regulations

Supporting smooth departure and arrival of flights

Maintaining professional behavior and airline service standards

Skills & Requirements

Good communication skills in English and Hindi (additional languages are a plus)

Strong customer service and interpersonal skills

Ability to work in shifts, including nights, weekends, and holidays

Calm attitude under pressure and problem-solving skills

Basic computer knowledge

Pleasant personality and professional appearance

Educational Qualification

Minimum: 10+2 (any stream)

Graduation preferred (but not mandatory for entry-level roles)

Physical Requirements

Good health and eyesight

Ability to stand for long hours

Well-groomed appearance

Work Environment

Airports (domestic and international terminals)

Shift-based working hours

Career Growth

Airport Ground Staff can grow into roles such as:

Senior Customer Service Executive

Airport Supervisor

Duty Manager

Airline Operations Executive
  • Experience

    0 - 5 Years

  • No. of Openings

    200

  • Education

    12th Pass

  • Role

    Airport Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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