Job Title: Airport Ground Staff
Job Location: Airport / Terminal Area
Department: Ground Operations / Passenger Services
Reports To: Duty Manager / Airport Manager
Job Summary
Airport Ground Staff passengers ko airport par arrival se departure tak complete assistance provide karta hai. Is role me check-in, boarding, baggage coordination, aur customer service shamil hai taaki smooth, safe aur professional airport operations ho sake.
Key Responsibilities
Passengers ka check-in aur boarding process handle karna
Boarding pass aur travel documents verify karna
Flight timing, gate number, baggage rules ki jankari dena
Elderly / wheelchair / special passengers ko assistance dena
Baggage handling team ke saath coordination
Lost & found baggage cases handle karna
Delay / reschedule situation me passenger guidance dena
Airport safety aur security SOP follow karna
Airline aur airport staff ke saath coordination rakhna
High level customer service maintain karna
Required Skills
Good communication skills (Hindi & Basic English)
Pleasant personality & professional behavior
Customer handling & problem-solving ability
Team work & coordination
Basic computer knowledge
Eligibility Criteria (Mandatory)
Minimum Qualification: 12th Pass / Graduate
Aviation / Airport Ground Staff Certificate Mandatory
Age: 18 30 years
Grooming & personality as per airport standards
No visible tattoos / no criminal record
Physically fit for shift duties
Working Conditions
Rotational shifts (Day/Night)
Long standing duty hours
Airport operational environment
Salary & Benefits
As per company norms
Uniform provided
Training & career growth opportunities