- Greet and assist passengers: As an Airport Representative, you will be responsible for providing a warm welcome to passengers entering the airport and offering assistance with any inquiries they may have.
- Guide passengers to the relevant areas: You will help passengers navigate through the airport by providing directions to the check-in counters, security checkpoints, and boarding gates.
- Handle luggage and belongings: It will be your duty to assist passengers with their luggage, ensure it is safely loaded onto carts or conveyors, and retrieve it upon arrival.
- Provide information on flight schedules: You will be required to inform passengers about the departure and arrival times of flights, as well as any delays or cancellations.
- Assist with boarding procedures: You will help passengers with the boarding process, ensuring that they have the correct boarding passes and directing them to the designated seating areas.
Skills and Expectations:
- Excellent communication skills to interact effectively with passengers and provide clear information.
- Strong customer service orientation to ensure passengers have a seamless and pleasant experience at the airport.
- Ability to remain calm under pressure and handle difficult situations with professionalism.
- Physical fitness and stamina to handle luggage and stand for long periods of time.
- Basic knowledge of airport procedures and regulations to assist passengers efficiently.