- Greet passengers: Welcome passengers to the airport with a friendly smile and positive attitude, providing assistance as needed.
- Assist with check-in procedures: Help passengers with check-in processes, including issuing boarding passes, checking luggage, and directing them to departure gates.
- Provide information: Offer details on flight schedules, gate locations, baggage claim procedures, and other relevant airport information to passengers.
- Handle inquiries: Address passenger inquiries and concerns regarding flights, delays, cancellations, and other travel-related issues professionally and courteously.
- Coordinate with airline staff: Collaborate with airline personnel to ensure smooth operations, resolve passenger issues, and maintain a high level of customer service.
- Maintain cleanliness: Keep the airport representative area clean and organized, including information desks, waiting areas, and signage.
- Monitor passenger flow: Manage passenger traffic to ensure efficient movement through the airport, directing individuals to appropriate checkpoints and services.
- Effective communication skills: Ability to communicate clearly and effectively with passengers, colleagues, and airline staff in English and other local languages.
- Customer service orientation: Strong focus on providing excellent service to passengers, handling inquiries and issues with patience and professionalism.
- Attention to detail: Ability to accurately handle passenger information, flight details, and other essential data to ensure a smooth travel experience for customers.