As an Airport Operations Executive, you will play a vital role in ensuring smooth airport operations. Your day-to-day tasks will involve various responsibilities that contribute to passenger satisfaction and overall efficiency at the airport.
**Key Responsibilities:**
- **Customer Assistance**: Help passengers with inquiries and provide information related to flights, check-in procedures, and lost baggage to ensure a pleasant experience.
- **Check-in Support**: Assist passengers during the check-in process, ensuring they receive their boarding passes and checking their luggage accurately.
- **Monitoring Flight Schedules**: Keep track of flight arrivals and departures, updating passengers on any changes or delays to maintain clear communication.
- **Coordination with Ground Staff**: Work closely with various teams, including ground handling and security, to ensure all operations run smoothly and safely.
- **Handling Passengers’ Concerns**: Address any issues or concerns raised by passengers and escalate them to the appropriate personnel when necessary.
**Required Skills and Expectations:**
- **Communication Skills**: Strong verbal skills are essential for interacting with passengers and team members effectively.
- **Teamwork Orientation**: A collaborative mindset to work well with different departments and provide excellent service.
- **Attention to Detail**: Ability to notice and act on critical details during operations to avoid any disruptions.
- **Problem-Solving Skills**: Quick thinking and resourcefulness to handle unexpected situations or passenger requirements.
- **Basic Computer Knowledge**: Familiarity with using computers for check-in processes and tracking flight information is necessary for this role.
This position is suited for individuals who are motivated, enjoy working in a dynamic environment, and have a willingness to learn.
Experience
0 - 1 Years
No. of Openings
67
Education
10th Pass
Role
Airport Operations Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 36 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata