We are looking for an Airport Operations Executive based in Ranchi. This is a full-time office position suitable for candidates with 0 to 1 year of experience and a minimum education of 10th pass.
Key Responsibilities:
- Passenger Assistance: Help travelers check-in, provide boarding passes, and direct them to the correct departure gates, ensuring a smooth and positive experience.
- Baggage Handling: Monitor baggage check-in and collection, ensuring all luggage is properly tagged and loaded onto flights to prevent loss or delay.
- Safety Compliance: Adhere to all safety and security protocols during operations to maintain a safe environment for passengers and staff.
- Communication Coordination: Act as a point of contact between various airport departments such as security, maintenance, and airlines to facilitate efficient operational flow.
- Problem Resolution: Address any issues or complaints from passengers promptly, ensuring their concerns are managed professionally to maintain customer satisfaction.
Required Skills and Expectations:
- Communication Skills: Strong verbal ability to effectively interact with passengers and colleagues, conveying information clearly.
- Teamwork: Ability to work collaboratively in a fast-paced environment, cooperating with various teams to ensure smooth airport operations.
- Attention to Detail: Keen observation to monitor processes effectively and maintain accuracy in handling passenger services and baggage.
- Basic Technical Skills: Familiarity with computers and airport operating systems to assist in daily tasks will be an advantage.
- Adaptability: Willingness to learn and adjust to new procedures, working conditions, and technology.