As an Airport Information Desk Executive, you will play a crucial role in providing assistance to travelers at the airport. Your primary responsibilities will involve helping passengers with inquiries, offering information about flights, services, and airport facilities.
Key Responsibilities:
1. **Passenger Assistance**: Greet and assist passengers with their questions or concerns regarding flights, check-in procedures, or airport services, ensuring a welcoming experience.
2. **Flight Information Management**: Keep updated on flight schedules, delays, and gate changes to provide accurate information to travelers, helping them make timely decisions.
3. **Problem Solving**: Address and resolve passenger complaints or issues efficiently, acting as a point of contact for any travel-related challenges they may encounter.
4. **Collaboration**: Work closely with airport staff and airline representatives to ensure smooth operations and accurate information sharing.
5. **Documentation and Reports**: Maintain records of passenger inquiries and feedback to help improve services and report any issues to the management.
Required Skills and Expectations:
- **Communication Skills**: Strong verbal communication skills are essential for effectively interacting with passengers and colleagues.
- **Customer Service Orientation**: A friendly and helpful attitude is required to provide excellent service and ensure passenger satisfaction.
- **Attention to Detail**: You must be attentive to details to relay accurate information and address passenger needs competently.
- **Adaptability**: The ability to work in a fast-paced environment and to react positively under pressure is important.
- **Basic Computer Skills**: Familiarity with computers will help in managing information effectively.
Freshers with a 10th-grade education are encouraged to apply for this full-time role at the airport in Jalpaiguri.
Experience
Fresher
No. of Openings
51
Education
10th Pass
Role
Airport Information Desk Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata