As an Airport Information Desk Executive, you will be the first point of contact for travelers at the airport. Your role is to assist passengers with various inquiries and ensure they have a pleasant experience while traveling.
Key Responsibilities:
- Provide Information: Answer questions about flight schedules, airport facilities, and general travel inquiries, helping passengers navigate the airport smoothly.
- Assist Passengers: Help travelers with baggage handling, directions, and other requests to enhance their overall airport experience.
- Issue Boarding Passes: Assist passengers with the check-in process by issuing boarding passes and informing them about security protocols.
- Manage Queues: Organize and manage passenger lines at the information desk, ensuring efficient flow and minimal wait times for assistance.
- Handle Complaints: Address any passenger complaints or concerns swiftly and professionally, escalating issues to supervisors when necessary.
Required Skills and Expectations:
- Communication Skills: You should possess excellent verbal communication skills to interact effectively with diverse travelers.
- Customer Service Orientation: A friendly and helpful attitude is essential, as you will be serving passengers from various backgrounds.
- Problem-Solving Skills: Ability to think on your feet and resolve issues quickly will be important in this role.
- Team Collaboration: Work effectively with other airport staff and departments to ensure that passengers receive the assistance they need.
- Attention to Detail: Being accurate and attentive when providing information and handling passenger requests is crucial to maintain service quality.
Experience
Fresher
No. of Openings
51
Education
10th Pass
Role
Airport Information Desk Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata