Airport Guest Relationship Executive Jobs For Freshers - Pakur

an airport guest relationship executive (gre), also known as a guest service agent or customer service associate, is a frontline professional who serves as the primary point of contact for passengers, ensuring a positive and seamless experience throughout their time at the airport. the role blends hospitality and aviation operations, catering to the needs of diverse travelers, including vips.

key responsibilities

airport gres manage a variety of passenger services and interactions:

welcoming and assisting: greet passengers at the airport terminal with a professional and friendly demeanor, assisting them with general inquiries, directions, and luggage handling.

check-in and boarding support: provide assistance with check-in procedures, seat assignments, and boarding pass verification, ensuring a smooth flow to the boarding gates.

vip and special needs handling: provide high-standard, personalized service to vips, vvips, and passengers requiring special assistance (., wheelchair service, fear of flying).

problem resolution: effectively address and resolve passenger complaints, flight delays, cancellations, or lost baggage concerns, maintaining a calm and positive attitude under pressure.

information dissemination: provide accurate and timely information regarding flight schedules, airport facilities, amenities, and local area attractions.

documentation: record guest interactions and incidents in logbooks or crm software and ensure compliance with airline, airport, and government regulations.

qualifications and skills (2025 outlook)

the role demands strong customer-facing skills and an understanding of the aviation environment:

education: a minimum of 10+2 (high school diploma) is required. a diploma or degree in aviation, hospitality, or travel management is highly preferred and can enhance job prospects.

experience: the position can be entry-level for freshers with excellent communication skills, though 1-3 years of experience in customer service, hospitality, or ground handling is often an advantage.

skills:

communication: excellent verbal and written english and hindi language skills are essential. knowledge of additional regional or international languages is a significant plus.

interpersonal skills: a pleasing personality, a customer-first approach, patience, and empathy are crucial for handling diverse passenger needs.

problem-solving: the ability to think quickly, manage crises, and offer effective solutions to keep operations running smoothly.

technical knowledge: basic computer literacy and familiarity with reservation systems or customer relationship management (crm) software are often required.

adaptability: ability to work in shifts (days, evenings, weekends, and holidays) in a fast-paced, 24/7 environment.

salary insights (india, 2025)

salaries for airport guest relationship executives vary based on the employer (airline, ground handling agency, or hotel chain), location, and experience:

average annual salary: the typical salary range is approximately ₹ lakhs to ₹ lakhs per year.

fresher salaries: entry-level positions for freshers in locations like kolkata often range from ₹ lakhs to ₹ lakhs per year.

experienced professionals: with 4-8 years of experience, salaries can range between ₹ lakhs to ₹ lakhs annually, especially at major international airports or for specific high-profile employers.

• Experience

  0 - 1 Years

• No. of Openings

  33

• Education

  10th Pass

• Role

  Airport Guest Relationship Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dumdum airport