As an Airport Ground Staff member, your primary responsibility is to ensure smooth operations at the airport while providing excellent service to passengers.
Key Responsibilities:
- Check-in Assistance: Help passengers with the check-in process, ensuring they have all necessary documents and that their luggage is properly tagged.
- Baggage Handling: Safely load and unload luggage from airplanes, ensuring that bags reach their correct destination without damage.
- Customer Service: Address passenger inquiries and concerns, providing clear information about flights, boarding procedures, and airport services.
- Safety Protocols: Ensure that all safety procedures are followed, including security checks and protocols to maintain a secure environment at the airport.
- Coordinating with Airlines: Work closely with airline staff to facilitate smooth boarding and any last-minute changes, ensuring proper communication at all times.
- Maintaining Cleanliness: Help maintain cleanliness and order in the airport area, including waiting lounges and check-in desks.
Required Skills and Expectations:
- Candidates should have at least a 12th-grade education and basic knowledge of airport operations.
- Strong communication skills are important; you must be able to clearly convey information to passengers and work effectively with team members.
- A friendly and approachable attitude is essential to provide excellent customer service and address passenger concerns positively.
- Basic problem-solving skills are needed to handle any issues that may arise during passenger handling or flight operations.
- Previous experience in customer service or related fields is a plus, but not mandatory for fresh candidates with a positive attitude and willingness to learn.
Experience
0 - 2 Years
No. of Openings
758
Education
12th Pass
Role
Airport Ground Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab