Freshers For Airport Ground Staff - Gonda/Hardoi

Job Description: Ground Staff

Position Summary:

We are looking for enthusiastic and customer-oriented Ground Staff to join our team at the airport. Ground Staff are responsible for ensuring the safety, comfort, and satisfaction of passengers before, during, and after boarding. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to providing exceptional customer service.

Key Responsibilities:

Greet and assist passengers at check-in, boarding gates, and arrival terminals.

Provide accurate information regarding flight schedules, boarding procedures, and baggage policies.

Check in luggage, issue boarding passes, and handle ticketing processes.

Assist passengers with special needs, including the elderly, disabled, or those traveling with young children.

Handle and resolve passenger inquiries, complaints, and concerns in a professional and timely manner.

Coordinate with security, maintenance, and other airport departments to ensure smooth operations.

Ensure compliance with all safety regulations and airport protocols.

Manage reservations, cancellations, and changes in flight itineraries.

Key Skills & Competencies:

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to handle stressful situations calmly

Basic computer knowledge and ticketing software familiarity

Customer-centric attitude and teamwork skills

Qualifications:

Minimum qualification: 10+2 (Higher Secondary) or Graduation

Previous experience in customer service or the aviation industry is preferred

Fluent in English and the local language

Flexible to work in shifts, including weekends and holidays

age : 18 to 27 years only

---

If you would like, I can help you customize this for a specific company or airline.

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Airport Ground Staff

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  HIG-87, Aliganj Main Rd, near Sahu Agencies Aliganj 226023