- Assist passengers during check-in and boarding: Airport Ground Staff are responsible for guiding passengers through the check-in process and assisting them with boarding procedures to ensure a smooth and hassle-free experience.
- Handle baggage and cargo: This role involves handling and managing baggage and cargo, ensuring proper loading and unloading procedures are followed to maintain safety and efficiency.
- Coordinate with flight crew and ground personnel: Airport Ground Staff work closely with the flight crew and other ground personnel to ensure timely departures, arrivals, and overall operational efficiency.
- Perform security checks: Staff members are required to conduct security checks on passengers and their belongings to ensure compliance with airport security regulations and maintain a safe airport environment.
- Provide customer service: Airport Ground Staff are often the first point of contact for passengers, providing assistance, answering questions, and resolving issues to enhance the overall travel experience.
Required Skills and Expectations:
- Excellent communication skills: Ability to communicate effectively with passengers and team members in a clear and courteous manner.
- Attention to detail: Must be able to pay close attention to details to ensure accuracy and efficiency in carrying out tasks such as baggage handling and security checks.
- Ability to work under pressure: Should be able to remain calm and focused in high-pressure situations, such as handling multiple flights and dealing with passenger concerns.
- Physical fitness: This role may involve lifting heavy baggage, standing for long periods, and working in various weather conditions, so physical fitness is important.