- as an airport ground staff, you will be responsible for assisting passengers during check-in and boarding processes. this includes guiding passengers to the correct boarding gates and handling their luggage efficiently.
- you will be expected to provide excellent customer service by answering passenger inquiries, resolving any issues or complaints, and ensuring a smooth and pleasant travel experience for all passengers.
- your role will also involve coordinating with other airport staff, including pilots, cabin crew, and security personnel, to ensure that flights depart on time and operate smoothly.
- as part of the ground staff team, you will be required to follow all safety and security procedures to maintain a safe environment for passengers and staff at the airport.
- to be successful in this role, you should have strong communication and interpersonal skills to interact with passengers from diverse backgrounds. attention to detail and the ability to work well under pressure are also important traits for this position.
- a high school diploma or equivalent is required for this role, along with a willingness to work flexible hours, including nights, weekends, and holidays. no prior experience is necessary, as on-the-job training will be provided.