We are seeking enthusiastic individuals to join our team as Airport Ground Staff in Kolkata. This role is ideal for freshers who are eager to kick-start their careers in the aviation industry.
Key Responsibilities:
1. **Passenger Assistance**: Provide friendly and efficient support to passengers, helping with check-in processes, boarding, and answering queries about flights.
2. **Baggage Handling**: Ensure the careful handling of passenger luggage, including loading and unloading bags from the aircraft, while maintaining timely operations.
3. **Safety Compliance**: Follow all safety protocols to ensure a safe environment for passengers and staff, reporting any issues promptly to the relevant authorities.
4. **Customer Service**: Address customer concerns and feedback graciously, providing a positive experience and resolution for any issues that arise.
5. **Team Collaboration**: Work closely with fellow staff members and other departments to ensure smooth airport operations and passenger satisfaction.
Required Skills and Expectations:
Candidates should possess effective communication skills, both verbal and written, to interact clearly with passengers and colleagues. A friendly demeanor and a strong commitment to customer service are essential. The role requires someone who is attentive to detail and can work efficiently under pressure. Flexibility regarding work hours is important, as shifts may vary. Previous experience is not necessary; however, a willingness to learn and adapt in a fast-paced environment is crucial. A minimum educational qualification of 10th pass is required.