Airport Ground Staff Jobs For 12th Pass Freshers

- Assist passengers during check-in process: Airport ground staff is responsible for assisting passengers during the check-in process, helping them with their luggage, issuing boarding passes, and ensuring a smooth experience for travelers.

- Manage boarding process: Ground staff are in charge of managing the boarding process, ensuring that passengers board the aircraft in an organized and timely manner, following all safety protocols.

- Coordinate with other airport staff: Ground staff need to collaborate with other airport personnel, such as flight crew, security, and ground operations, to ensure efficient airport operations and passenger services.

- Handle customer inquiries and complaints: Airport ground staff should address customer inquiries, provide information about flights, airport facilities, and handle any complaints or issues that passengers may have during their travel.

- Ensure safety and security procedures are followed: It is crucial for ground staff to ensure that all safety and security procedures are followed at the airport, including baggage screening, passenger verification, and emergency response protocols.

Required Skills and Expectations:

- Excellent communication skills: Ground staff must have strong communication skills to interact with passengers, colleagues, and other airport personnel effectively.

- Ability to work in a fast-paced environment: Candidates should be able to work efficiently in a dynamic and fast-paced airport environment, managing multiple tasks simultaneously.

- Customer service orientation: Airport ground staff should have a customer-focused approach, ensuring the satisfaction and comfort of passengers throughout their travel experience.

- Adaptability and problem-solving skills: Given the unpredictable nature of airport operations, ground staff need to be adaptable and have the ability to quickly address any issues or challenges that may arise during their shift.

- Basic computer skills: Proficiency in basic computer operations is necessary for tasks such as issuing boarding passes, checking flight statuses, and updating passenger information in the system.

• Experience

  0 - 5 Years

• No. of Openings

  500

• Education

  12th Pass

• Role

  Airport Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office