Job Description
Passenger Service Associate (PSA) Airport Ground Operations
Location: All Major Airports Across India
Employment Type: Full-Time | On-Roll / Contractual (As per Airport Requirement)
About the Role
Passenger Service Associate (PSA) airport par airline aur passenger ke beech ka first point of contact hota hai. Is role ka main objective hota hai passengers ko safe, smooth aur comfortable airport experience dena check-in se boarding tak.
Agar aap professional attitude, clear communication aur aviation field mein career banana chahte hain, to ye role aapke liye hai.
---
Key Responsibilities
Airport terminal par passengers ko check-in, boarding aur arrival assistance dena
Passenger documents verify karna (ID, ticket, baggage norms)
Boarding gate par coordination aur announcements mein support
Special passengers (senior citizens, children, wheelchair) ki assistance
Airline aur airport SOPs ka strictly follow karna
Customer queries aur basic issues ko calmly handle karna
Safety, discipline aur professional conduct maintain karna
---
Eligibility Criteria
Minimum Qualification: 10+2 (Any stream)
Age Limit: 1827 years
Language: Hindi & English basic communication required
Personality: Presentable, polite, confident
Medical Fitness: Airport ground duty ke liye fit hona chahiye
Aviation certificate preferred (Training ke through bhi acceptable as per guidelines)
---
Skills Required
Good communication & listening skills
Customer handling attitude
Team coordination ability
Stress management & discipline
Willingness to work in shifts (including night shifts)
---
Salary & Benefits
Monthly Salary: 28,000 38,600 (depending on airport & role)
Airport ID & uniform provided
Career growth in aviation industry
Training & certification support
Opportunity to work at Indias leading airports
---
Important Note
This position is airport-based ground staff role. Selection process company & aviation guidelines ke according hota hai. Final deployment airport requirement par depend karega.